Refund & Cancellation Policy

1. Overview

Lexora uses prepaid balance. You add funds, then activate 30-day plans or purchase document audit credits manually. There are no recurring subscriptions and no automatic renewals.

2. Top-ups

Once a top-up successfully credits your balance, it is generally non-refundable, except where required by law or where we confirm a clear billing error (duplicate charge, incorrect amount captured, or failed delivery of credit).

If you believe a top-up failed but your card was charged, contact support with the approximate time and amount so we can reconcile with the payment processor.

3. Plan activation

Activating a 30-day plan debits the stated price from your balance. Activations are intentional purchases of access for that window.

We do not refund plan activations because you later decide not to use the service, except at our discretion for verified technical failures that prevented any meaningful access during the period.

4. Document audit credits

Audit credits reserved or spent for a submitted review are non-refundable once the review workflow has started. If we cancel an audit before work begins due to our inability to fulfil, we will restore the related credit or balance.

5. How to request a review

Email info@lexora.biz with your account email, transaction reference (if any), and a short description of the issue. We aim to respond within a reasonable business timeframe.

6. Chargebacks

Please contact us before filing a chargeback so we can investigate. Unresolved chargebacks may lead to account suspension while the dispute is open.

7. Statutory rights

Nothing in this policy limits rights you may have under applicable consumer law that cannot be waived.